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FAQ

  • Where can we purchase an ARRO Helmet?
    You can purchase your ARRO helmet online, or visit one of our UK stockists. Please contact us if you would like help purchasing your helmet online. At ARRO, we believe in starting small and maintaining control in order to get it right for our riders. That's why we are only working with select retailers for now. We will constantly will be reviewing our distribution/retailer strategy, when we have a larger stock available. Currently, we hold stocks and spare parts in New Zealand, Australia, UK and the United States. Our focus for now is on providing the best possible products and service to our riders, and we will be exploring further retail partnerships and other distribution options in 2023. Our goal is to provide riders with access to our products while ensuring that we maintain control over the quality and experience that riders have with ARRO Helmets.
  • What are the different helmet standards and are they the same?
    When it comes to helmet standards, it's important to understand that they are not all the same. Just like horses competing at different levels of show jumping, there are varying standards that helmets can meet. The highest standard in the industry is Snell E2021, which is a rigorous and difficult standard to meet. In fact, we estimate 95% of helmets on the market are unable to meet this standard. The Snell standard is unique because it tests against round objects, such as show jump poles, trees, railings, and posts. This makes it an ideal choice for equestrian riders looking for the highest level of protection. It's important to note that not all helmet standards are created equal and it's essential to understand the differences between them when choosing a helmet for riding.
  • Are ARRO helmets permitted in competition?
    FEI events: Yes USA: Yes as also ASTM/SEI certified Australia & NZ: yes has Snell E2021 & ASTM/SEI UK: Yes has Snell E2021 & ASTM/SEI and presently obtaining PAS 015 & VG1 Chin bar: currently going through final testing/approvals with Snell Any questions, please contact ARRO Photo of inside of helmet below showing standards:
  • Helmet tagging including changes?
    Australia: yes (refer photo below) NZ including new yellow from August 2023 : yes (refer photo below) UK: yes USA: yes has ASTM/SEI inside helmet
  • Concussion & MIPS etc
    A surprising fact is that the majority of riders (including ourselves initially) didn't realise that helmets do not protect against concussion. Helmet manufacturers around the world also state this on their websites, i.e. no protection against concussion. Concussion is a mild traumatic brain injury so needs to be taken seriously and we see it happening all the time. For concussion, we have teamed up with MIPS https://mipsprotection.com/ who specialize in this field, please note though that this does not mean that with MIPS they protect 100% against concussion! MIPS works on "certain angled impacts", intended to help "reduce" rotational force to the head, it does not fully eliminate concussion. MIPS is only one part of our overall helmet protection/safety, because we believe it can help on certain impacts we use it, it is one part of six parts ARRO have around safety. At ARRO we if we see something that can potentially help, we spend the money and use it. We didn't have any budget/cost restrictions when we designed and built this helmet, if we believe it helped, we just did it. Below are two sets of documents from BEF around concussion
  • Go Pro's and other camera devices
    At ARRO, we prioritize safety and only recommend helmet-mounted devices if they have been thoroughly tested and evaluated in our lab to assess the potential impact forces and injury risks. If you plan on using a camera with your helmet, please contact ARRO to confirm if it has been approved. Our helmets are made from a combination of carbon fiber and kevlar for strength, but we remain cautious about attaching devices to the helmet. The point load created by mounting a device can potentially compromise the helmet's protective capabilities. Although our helmets have earned the highest safety rating from Snell, we still take a cautious approach to ensure the safety of our users.
  • Can I use my helmet for non equestrian sports like bike riding?
    We understand that many riders engage in various outdoor activities and would love to provide a helmet for every adventure, however, we have chosen to focus solely on equestrian sports and are unable to extend our certification to include other sports such as downhill mountain biking. Our helmet and chin bar undergo extensive testing to meet the rigorous standards for equestrian sports, and we believe that it is crucial to maintain the highest level of safety for riders in these activities. We will continue to strive for innovation and safety improvements in our equestrian helmets and thank you for considering ARRO for your riding needs.
  • Can I paint my helmet?
    Only if done and approved by ARRO. If you want to do it, then ask us first. Please note certain paints or solvents of any kind can damage a helmet so that its protective capabilities are significantly reduced. It is not worth taking the risk so contact our friendly staff first.
  • How often should my helmet be replaced?
    ARRO recommends replacing your helmet every 3 to 5 years, depending on frequency of use. For everyday riders, we recommend replacing your helmet every 3 years. If your helmet has had minimal use, it can be used for up to 5 years. In the event of a fall or accident, it is recommended to replace the helmet immediately, as damage to the internal structure may occur, even if it is not visibly apparent. For full details, please refer to the Owner's manual.
  • Where do I store the helmet?
    Avoid exposing the helmet to direct sunlight or storing it in a hot car, as the heat can cause damage to the materials and potentially compromise its ability to provide adequate protection in the event of a crash. Keep the helmet in its hard EVA case, in a cool and dry place, away from direct sunlight and potential sources of damage. This will ensure that your helmet remains in good condition and ready for use at all time
  • How do I take care of my helmet?
    Cleaning Your Helmet Helmets are made of materials that can be damaged by many commonly available cleaners. Petroleum based solvents or cleaners are especially dangerous. They can damage a helmet so that its protective capabilities are significantly reduced. Many times this damage is not visible. For best results, clean the helmet using a soft cloth or sponge, warm water and mild soap (such as a mild dish soap). Lice Removal Here’s a simple, effective way to get rid of them: Do not use spray of any type. Place the helmet into an airtight plastic bag for 48 hours. Then, remove the pads and use a soft cloth or sponge, warm water and mild soap to clean the surface. Discard the pads and plastic bag (keep bag out of reach of children due to suffocation hazard) contact ARRO for replacement inner liners & pads.
  • Does ARRO have a crash replacement program?
    ARRO'S Crash Replacement Program is available is available to certain countries - refer separate tab about this program Remember: Never wear a helmet that’s been involved in an accident.
  • Breakaway Visor?
    The ARRO helmet features a standard and large visor that is designed with safety in mind. Our breakaway visors are engineered to break away in the event of an impact, ensuring the helmet stays on your head rather than potentially shifting in a fall. Fixed peak visors are banned in XC in the UK, and we at ARRO share this belief. We believe that fixed peak visors pose a dangerous risk (including hyper flexion of the neck), and we strive to prioritize the safety of our riders above all else. Our breakaway visors are made with the highest standards in mind and are more expensive to produce. However, we believe in the importance of this design and are committed to delivering a helmet that truly cares for your safety. Additionally, the helmet can be worn in cross-country mode without the peak, providing even greater versatility and options for riders. At ARRO, we prioritize rider safety above all else and make decisions based on what we believe is best, not what is easiest or most cost-effective.. Please note, spare parts are available to purchase and it is important not to hold the helmet by the breakaway visors as it is designed to break away for your safety. Our patented design ensures that our breakaway visors are the best in the industry.
  • Patents / Third Parties / Protection / Copyright ?
    Please note that unauthorized use of our patented designs and technology is strictly prohibited and we take legal action against infringers. By using our products, you are agreeing to our terms and conditions and respecting our intellectual property rights. We invest heavily in research and development to bring the best possible products to market and protecting our innovations is important to us. If you have any questions or would like to discuss licensing opportunities, please get in touch with us. We are always open to working with partners who share our commitment to quality and safety. Unique and protected by numerous patents in over 150 countries, includes but not limited to. Patents Patent Application No. PCT/IB2022/059150 ​ Patent Designs EU Design No. 008918742-0001 EU Design No. 008918742-0002 EU Design No. 008918742-0003 UK Design No. 6198725 UK Design No. 6198726 UK Design No. 6198727 China Pending Design No. 202230165382.9 New Zealand Pending Design No. 429493 New Zealand Pending Design No. 430799 US Pending Design No. 29/832173
  • Size guide / availability
    54cm or 6 5/8 = Available approx Sept/Oct 2023 55cm or 6 3/4 = Available approx Sept/Oct 2023 56cm or 6 7/8 = Available now 57cm or 7 = Available now 58cm or 7 1/8 = Available now 59cm or 7 1/4 = Available now 60cm or 7 3/8 = Available approx Sept/Oct 2023 61cm or 7 1/2 = Available approx Sept/Oct 2023
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